Computer Services International

Datacentre Support

Business Challenge

There is a growing dependency on enterprise IT solutions and companies face increasing demands in managing the availability of complex data-centre environments. A difficult challenge whilst striving to become more efficient and reduce operational expenditure even without the added burden of multiple service providers, all with a variety of service levels, contracts and processes. This can all add up to unnecessary time, and money, spent in coordinating a resolution when things go wrong.

Key Benefits

Reducing Complexity

We are here to help you tackle this problem by reducing the overhead of managing multiple service contracts by offering a single source service. We bring you the benefit of a single point of contact for incidents, service management, service delivery and contract management. Incidents will be managed by our Call Centre where a team of accredited experts will manage your incident through to completion.

Reducing Risk

Our team of multi-skilled engineers will aim to have your services up and running as soon as is possible, regardless product type. We will send only engineers with high levels of knowledge and experience and you can feel comforted by the fact that we are supporting them with some of the best specialists in the industry. Our Logistics team have been servicing our parts and transport requirements, along with those of many other computer maintenance companies, for over 20 years.

Our ITIL accredited Service Management team provides the end to end management to ensure that we hit all of your required targets. We always aim to exceed service levels and work closely with you to maintain and continually improve our service.

Reducing Costs

By reducing the overhead in managing multiple service suppliers, more time is available to you that can be utilised on other more productive work streams. Our investment in a Multi-Vendor engineering and logistics capability will deliver a cost-effective solution, rather than providing you with dedicated teams specific to each manufacturer’s equipment. Our significant knowledge and experience of part failure rates and usage will also help us to reduce costs by ensuring that we keep the right part, in the right quantity and in the right place, thus reducing wasted investment.

Highlights

• Single contract supporting all vendors’ equipment

• Single point of contact

• Configurable SLA’s

• Vendor Independent

• UK Service Support Centre

• Highly trained Multi-Vendor IT Technicians

• ITIL Service Management